Customer Experience King Joseph Michelli Explains Airbnb

Joseph Michelli has published best-selling books exploring the “customer experience” principles and practice of some of the world’s major companies, including Starbucks, The Ritz-Carlton Company and Mercedes-Benz.

Now he has added to this prestigious list by reporting on the success of a phenomenal hospitality company, Airbnb.

Watch this lively interview (at the top of this post) featuring Michelli’s guest appearance on my weekly “Biz Communication Show.”

I recommend you share this interview with your corporate team–and schedule time for discussion, assessing how you can apply Airbnb’s formula to your customer service.

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Dr. Joseph Michelli’s Ritz-Carlton Book

Invite you to watch the video portion, above, of my Amazon review of Joseph Michelli’s value-packed book about the Ritz-Carlton.

This link takes you to my text review as well. http://tinyurl.com/michelliritzbook

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http://www.bizcommunicationguy.com

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Let’s have a complimentary 20 minute discussion about your communication challenges–corporate and individual–and how I can help you communicate with “poise, persuasion–and profits!”