There are plenty of books, videos, articles and speeches about how to give good customer service–and they can be very helpful.
However, I’ve noticed that we see and hear very few comments and guidelines about how to get great customer service when we need it.
I’ve found a formula that will generate the action you want and need. Use the attitude, tone, and words this brief video–you’ll see it above– provides, and you’ll be pleased at how cooperative the customer service rep will become.
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Bill Lampton, Ph.D.
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