You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above.
Michelli has written bestsellers about the Pike Place Fish Market, Mercedes-Benz, Starbucks, Zappos, and other leading corporations, after extensive research–which he describes in this interview.
Recommendation: Show this video in a staff meeting, and then discuss how your company can improve customer service by applying Michelli’s approach.
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