What Level of Listening Describes You?

How important is listening, both for interpersonal and organizational communication?

For decades I have said that listening is one of our most powerful communication tools–yet one of the most neglected.

How well do you listen? Watch the one minute 45 second video above, to hear me explain Stephen Covey’s five levels of listening. As you watch, evaluate your listening habits–and candidly evaluate which slot you belong in.

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Bill Lampton, Ph.D.

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Leadership Keys from an Olive Garden Manager

Leadership Keys from an Olive Garden Manager from Bill Lampton, Ph.D. on Vimeo.

The Olive Garden restaurant in Gainesville, Georgia leads all Olive Garden restaurants in the Atlanta area in the ratings that come in through customer surveys. What’s behind this notable success?

As an old saying goes, “It starts at the top.” That’s why I was eager to interview Winston Williams, General Manager of the restaurant.

Whatever industry you’re providing leadership for, you will benefit from Winston’s comments about:

–Engaging employees in the process
–Knowing the goals of your employees
–Helping employees understand the organization’s goals
–Attitudes of millennial employees
–Magnetic power of listening

and so much more. So devote 10 minutes to learning from a master manager as you watch my video interview.

RESPOND WITH YOUR COMMENTS
Winston Williams and I will welcome your comments. Go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

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http://bit.ly/iRv6EA

You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.

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