Imagine that at a business gathering a person who has an obvious disability enters the room. You feel compelled to talk with him or her, yet you are not sure what is appropriate to say.
You’ll have a better grasp of what not to say and, more positively, what to say after you hear my interview with Kristina Rhoades, who has been in a wheelchair since infancy. Watch the video above. . .now!
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Sure, when we’re unhappy customers our spontaneous impulse is to “tell those people off.” Our dissatisfaction with a product or service has enraged us. However, the hostile approach to customer complaining usually does more harm than good.
Watch this brief video, and jot down the main recommendations. Use them next time you contact a customer service representative. You’ll be delighted by the unusually helpful response you get.
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