Customer Experience King Joseph Michelli Explains Airbnb

Joseph Michelli has published best-selling books exploring the “customer experience” principles and practice of some of the world’s major companies, including Starbucks, The Ritz-Carlton Company and Mercedes-Benz.

Now he has added to this prestigious list by reporting on the success of a phenomenal hospitality company, Airbnb.

Watch this lively interview (at the top of this post) featuring Michelli’s guest appearance on my weekly “Biz Communication Show.”

I recommend you share this interview with your corporate team–and schedule time for discussion, assessing how you can apply Airbnb’s formula to your customer service.

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Call me today, so we can start identifying your communication challenges and problems–and assess how I can help you resolve them.

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I’m eager to assist you!

How to Get Great Customer Service When You Call

There are plenty of books, videos, articles and speeches about how to give good customer service–and they can be very helpful.

However, I’ve noticed that we see and hear very few comments and guidelines about how to get great customer service when we need it.

I’ve found a formula that will generate the action you want and need. Use the attitude, tone, and words this brief video–you’ll see it above– provides, and you’ll be pleased at how cooperative the customer service rep will become.

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To hear 50 widely acclaimed communication experts I have hosted on my “Biz Communication Show,” subscribe to my YouTube channel. Go to YouTube.

http://youtube.com

and in the search bar type

Bill Lampton, Ph.D.

When my channel appears, find the SUBSCRIBE button, click it–and you’ll have easy access to current and future interviews, designed to elevate your professional skills.

CONTACT ME–TODAY!

Call me today, so we can discuss your communication challenges, both personally and professionally. We will explore solutions that work best for you. That’s what I pledge to you as the “Biz Communication Guy.”

Call 678-316-4300