Celebrate King’s Day by Remembering His Speech

illustration of Martin Luther King Day background.
illustration of Martin Luther King Day background.

As we celebrate Dr. Martin Luther King Jr’s Day, let’s honor the power of his rhetoric and his movement by focusing on the five reasons his “I Have a Dream Speech” became history-changing.

First: King’s life was consistent with his rhetoric. He did what he encouraged others to do. Surrounded by threats, bullied by hecklers and racist law officers, he endured arrest, followed Gandhi’s example of nonviolence, and ultimately gave his life in the advancement of civil rights.

Second: The speech still resonates because of King’s vivid illustrations. We “have come to our nation’s Capitol to cash a check,” he said. Yet the nation’s response to promises of justice was marked “insufficient funds.” Even so, he said “We refuse to believe that the bank of justice is bankrupt.”

Third:
Dr. King used catchy, attention-riveting words. Grand example: noting that Negroes were stranded on “a lonely island of poverty in the midst of a vast ocean of material prosperity.”

Fourth:
King spoke with stirring emotion. His pulsating emotion emerged naturally from his genuinely intense belief in his message. In the magic of the moment, he departed from his prepared text to speak directly from his heart.

Fifth: He sustained magnetism because his message was consistent. He allowed no room for partial, delayed solutions to segregation. Compromise was not in his vocabulary as a leader.

Yes, because Dr. Martin Luther King, Jr lived the message he spoke, used vivid illustrations, coined creative words and phrases, spoke with obviously genuine emotion, and stuck to a consistent, unwavering theme, commemorating his “I Have a Dream” speech is more than justifiable—it is morally imperative.

HEAR KING’S SPEECH NOW
Watch and hear King’s speech:

http://tinyurl.com/gmodna9

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Comments Customers Resent–What to Say Instead

Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction
Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction

What you say to customers either drives them away or brings them back–with their friends.

I invite you to check the guidelines for customer conversations that my article provides:

http://tinyurl.com/j2y7xgo

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