You know the feeling–you steer away from dramatic situations your co-workers, prospects, clients, and friends face. You “just wouldn’t know what to say” to someone going through:
Loss of a loved one
Recovery from a car crash
Children who break the law and bring disgrace
Watch this video, and then you will know how to talk with people and help them when their circumstances seem practically disastrous. In other words, you’ll know what to say. . .in situations where you used to be speechless.
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