Customer Experience King Joseph Michelli Explains Airbnb

Joseph Michelli has published best-selling books exploring the “customer experience” principles and practice of some of the world’s major companies, including Starbucks, The Ritz-Carlton Company and Mercedes-Benz.

Now he has added to this prestigious list by reporting on the success of a phenomenal hospitality company, Airbnb.

Watch this lively interview (at the top of this post) featuring Michelli’s guest appearance on my weekly “Biz Communication Show.”

I recommend you share this interview with your corporate team–and schedule time for discussion, assessing how you can apply Airbnb’s formula to your customer service.

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Wendy Keller’s Keys to Getting Your Book Published

You have wanted to publish a book for years–sharing the expertise you have learned professionally–yet you don’t know how to land a publishing contract.

Esteemed literary agent Wendy Keller gives you her formula in this highly informative interview (posted in the video above). Wendy has helped thousands of book authors break into print with major publishers over the last three decades.

Watch now to get an expert’s advice!

CALL ME TO DISCUSS YOUR COMMUNICATION CHALLENGES

Yes, as the “Biz Communication Guy” I’m eager to help you identify your communication problems, and then find solutions to them.

Let’s talk today: 678-316-4300