More than twenty years ago I heard Michael Coles–known then as the founder of the Great American Cookie Company–speak at a Chamber of Commerce’s annual dinner. His speech made such a superb impression that people were talking about it weeks later throughout the community.

I had no idea then that I would eventually meet Michael Coles. I followed his progress as he became the CEO of Caribou Coffee, and then Chairman of Brand Bank. Yet we did meet months ago when I interviewed him for the first time, after reading his inspiring book, Time to Get Tough–a book especially suited for the demanding times we live in.

Recently Michael made a second guest appearance on my weekly “Biz Communication Show.” This time he discussed, at my request, his method of speech preparation and delivery. Because Michael remains in high demand as a speaker for conferences and conventions you will benefit greatly from hearing his formula for dynamic speaking.

Watch the video now:

https://tinyurl.com/speakfromheart

Not only do I agree with Michael’s approach to preparing and presenting speeches, that’s the identical approach I have used in my corporate speaking career. Also, this is exactly the method I teach my Speech Coaching clients.

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Bill Lampton, Ph.D.

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How Managers Can Give Better Answers to Employee Questions

When employees ask questions during department or staff meetings, they don’t want to hear vague, evasive answers. Watch the video above to hear a frequently used response that weakens the manager’s credibility–and throws no light on the topic under consideration.

Then note four examples I give of specific, information-packed answers that will improve employee understanding–and reduce frustration that listeners feel so often.

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Here’s the name of my YouTube channel:

Bill Lampton, Ph.D.

Hit the “Subscribe” button–and you’ll have access to hundreds of instructional videos like this one, along with interviews I have hosted with top business communicators.

VISIT MY WEBSITE
I encourage you to visit my Website, where you’ll learn about my services for corporations and leaders. The link:

https://bizcommunicationguy.com

While there, you’ll see–on every page– slots provided for you to subscribe to my weekly online newsletter, which gives you practical, creative “biz communication” tips and strategies.

Note too that you can also subscribe to my newsletter on the right side of this page.