Comments Customers Resent–What to Say Instead

Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction
Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction

What you say to customers either drives them away or brings them back–with their friends.

I invite you to check the guidelines for customer conversations that my article provides:

http://tinyurl.com/j2y7xgo

CALL ME TO LEARN HOW MY CONSULTING WILL BENEFIT YOU
First, visit my LinkedIn page:

http://www.LinkedIn.com/in/billlampton

Then call me to discuss what you want to accomplish, and we will devise a coaching plan that will help your company communicate more clearly and productively: 678-316-4300

Podcasting–a Dynamic Way to Spread Your Message

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Have you been thinking about podcasting as a new way to spread your message?

MY NEW PODCASTING PARTNER
Just a few months ago, that was my situation. Yes, I had done podcasting before, but suddenly the potential seemed immeasurably greater, because I had become acquainted with Bob Neal. Bob has been an internationally known broadcaster for more than four decades. After we became acquainted through LinkedIn, we talked about our mutual commitment to professional communication. Also, we enjoyed talking about the keys to effective communication. Soon we decided we wanted to partner in producing a weekly podcast.

During our getting acquainted month, Bob traveled to his alma mater, Northern Illinois University, to accept the distinguished alumnus award in journalism. Here’s a photo of Bob after the ceremony.

niuaward

MIKE STEWART GUIDES US THROUGH THE SETTING UP STAGE
To learn more about podcasting, we turned to Mike Stewart, a recognized authority on the Internet and marketing. Mike led us through the process of launching our podcast, and he established a Web site page for us. Here’s Mike:

mikestewart2009

Mike’s Web site: http://www.websitesyoucontrolyourself.com

VISIT MY NEW PODCASTING PAGE NOW
Now I have added a podcasting page to my Web site. There you’ll get more familiar with the purpose of the podcast Bob and I co-host weekly.

Additionally, you can access my review of the book Mike recommended, and Bob and I found packed with good advice. I’m referring to Paul Colligan’s book, How to Podcast 2015.

Please visit my new podcast page now. You’ll find a link that takes you to Winning Words and Ways, the Web page for the Bob Neal/Bill Lampton podcast. Instantly, you can start listening to the recorded conversations we’ve done so far. The link:

http://ow.ly/O5P4z

RESPOND WITH YOUR COMMENTS
I will welcome your comments. Go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

GET DAILY COMMUNICATION TIPS AND STRATEGIES FROM MY FACEBOOK BUSINESS PAGE
Here’s the link to my Facebook business page:

http://bit.ly/iRv6EA

You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.