Gayle Ely Says Repetition is Not Overkill

Sometimes leaders think that repeating a message frequently will generate boredom. Yet in this sparkling interview, Gayle Ely explains why repetition does not equal overkill.

RECOMMENDATION: Watch this video with your colleagues, and then encourage each participant to give examples of how hearing the same message over and over–especially instructions–brought clarity and prompted action that would not have been taken otherwise.

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