“What,” you may wonder, “a health care institution as a role model for customer service?”
Yes, that’s right. Prescription for Excellence–by Joseph A. Michelli, Ph.D.–gives a thorough, well-documented analysis of why the UCLA Health System has become known world-wide for its patient care. The good news: UCLA’s approach is transferable to any industry.
After you watch my brief video review, you can click on the blue link under the video to order the book from Amazon. Or you can use this link to go to Amazon’s page for the book:
GET ADDITIONAL COMMUNICATION STRATEGIES FROM MY NEW FACEBOOK BUSINESS PAGE
Eager to become a fluent, energetic, inspiring speaker? Then you’ll want to learn about my Speech Coaching service. Here’s the link to my new Facebook business page, titled: “Dr. Bill Lampton- Speech Coach for Champions”
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