Book Gives Solid Prescription for Customer Care

“What,” you may wonder, “a health care institution as a role model for customer service?”

Yes, that’s right. Prescription for Excellence–by Joseph A. Michelli, Ph.D.–gives a thorough, well-documented analysis of why the UCLA Health System has become known world-wide for its patient care. The good news: UCLA’s approach is transferable to any industry.

After you watch my brief video review, you can click on the blue link under the video to order the book from Amazon. Or you can use this link to go to Amazon’s page for the book:
http://tinyurl.com/3l2aakb

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