Dr. Joseph Michelli Discusses Extraordinary Customer Experiences

You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above.

Michelli has written bestsellers about the Pike Place Fish Market, Mercedes-Benz, Starbucks, Zappos, and other leading corporations, after extensive research–which he describes in this interview.

Recommendation: Show this video in a staff meeting, and then discuss how your company can improve customer service by applying Michelli’s approach.

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Book Gives Solid Prescription for Customer Care

“What,” you may wonder, “a health care institution as a role model for customer service?”

Yes, that’s right. Prescription for Excellence–by Joseph A. Michelli, Ph.D.–gives a thorough, well-documented analysis of why the UCLA Health System has become known world-wide for its patient care. The good news: UCLA’s approach is transferable to any industry.

After you watch my brief video review, you can click on the blue link under the video to order the book from Amazon. Or you can use this link to go to Amazon’s page for the book:
http://tinyurl.com/3l2aakb

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