Many of us grew up hearing our parents advise us that “silence is golden.” In a recent article, Eileen McDargh says that advice has become outmoded.
Here are her major reasons why these tough economic times require us to engage in more face-to-face communication than previously.As much as technology has helped us in the last two decades–with innovative devices like Skype, webinars, videoconferencing, e-mail, blogs, and the social media–McDargh gives these reasons for exchanging ideas in person:
(1) In the absence of information, we connect the dots in the most pathological way possible.
(2) E-mail works fine for data but when emotions are involved, only face-to-face really carries the day
(3) There’s a huge benefit when people gather to share ideas, brainstorm new procedures, learn more about team members, have questions answered, or explore ways to streamline work loads.
(4) Smart companies will use this downtime to cross train, to coach for performance and career development, and involve employees in corporate decisions.
(5) Diverse perspectives are critical for innovation and these are best gleaned through conversation.
Bottom Line: The organization will have a solid, committed employee base, poised to move into front position when the turnaround comes.
But this will only happen if TALK becomes the preferred vehicle of communication.
Eileen McDargh is founder of McDargh Communications, a consulting and training company specializing in inner and interpersonal skill development for the purpose of improving the life of a business and the business of life. Visit Eileen at
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