Silence is Not Golden in Tough Times

Many of us grew up hearing our parents advise us that “silence is golden.” In a recent article, Eileen McDargh says that advice has become outmoded.

Eileen McDargh, CSP, CPAE
Eileen McDargh, CSP, CPAE

Here are her major reasons why these tough economic times require us to engage in more face-to-face communication than previously.As much as technology has helped us in the last two decades–with innovative devices like Skype, webinars, videoconferencing, e-mail, blogs, and the social media–McDargh gives these reasons for exchanging ideas in person:

(1) In the absence of information, we connect the dots in the most pathological way possible.
(2) E-mail works fine for data but when emotions are involved, only face-to-face really carries the day
(3) There’s a huge benefit when people gather to share ideas, brainstorm new procedures, learn more about team members, have questions answered, or explore ways to streamline work loads.
(4) Smart companies will use this downtime to cross train, to coach for performance and career development, and involve employees in corporate decisions.
(5) Diverse perspectives are critical for innovation and these are best gleaned through conversation.

Bottom Line: The organization will have a solid, committed employee base, poised to move into front position when the turnaround comes.

But this will only happen if TALK becomes the preferred vehicle of communication.

Eileen McDargh is founder of McDargh Communications, a consulting and training company specializing in inner and interpersonal skill development for the purpose of improving the life of a business and the business of life. Visit Eileen at
http://www.EileenMcDargh.com

or http://www.theresilientspirit.com.

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Old Style Communication Still Valid

Pat Seidel
Pat Seidel

Pat Seidel–who provides writing and presentation skills training for companies that want to improve their communication and image–told of a recent experience which illustrates that the old style of communication still has value, despite our contemporary fascination with technology. In Pat’s words:

“I recently attended a session on social media. I felt like a bit of an antique in the room. Everyone was blogging, tweeting, texting, and checking Facebook. I was taking notes longhand. Feeling a bit overwhelmed, I asked the woman next to me if she felt the same. She replied yes, stuck out her hand and said, ‘This is still one connection I trust. Hello, my name is Margy.'”

Bravo, Pat. . .you and Margy have given us a wonderful lesson. Face-to-face communication still holds the top spot among our options for interacting and getting messages across.

Be sure to visit Pat’s Web site, and contact her about the communication training she can bring to your organization through her company, Pat Seidel Training & Consulting, LLC:
http://www.patseidel.com

While you’re on her site, check “Pat’s Pearls,” a list of resources she recommends.

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