Make Your Customer Complaint Constructively

Make Your Customer Complaint Constructively from Bill Lampton, Ph.D. on Vimeo.

Sure, when we’re unhappy customers our spontaneous impulse is to “tell those people off.” Our dissatisfaction with a product or service has enraged us. However, the hostile approach to customer complaining usually does more harm than good.

Watch this brief video, and jot down the main recommendations. Use them next time you contact a customer service representative. You’ll be delighted by the unusually helpful response you get.

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Marilynn Mobley, Baby Boomer Expert

“Baby Boomers”–you’ve heard the term, but do you really know what it means?

Who are they? And how do we relate to them effectively, if we manage them? How do we market to them as potential customers?

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