Silence is Not Golden in Tough Times

Many of us grew up hearing our parents advise us that “silence is golden.” In a recent article, Eileen McDargh says that advice has become outmoded.

Eileen McDargh, CSP, CPAE
Eileen McDargh, CSP, CPAE

Here are her major reasons why these tough economic times require us to engage in more face-to-face communication than previously.As much as technology has helped us in the last two decades–with innovative devices like Skype, webinars, videoconferencing, e-mail, blogs, and the social media–McDargh gives these reasons for exchanging ideas in person:

(1) In the absence of information, we connect the dots in the most pathological way possible.
(2) E-mail works fine for data but when emotions are involved, only face-to-face really carries the day
(3) There’s a huge benefit when people gather to share ideas, brainstorm new procedures, learn more about team members, have questions answered, or explore ways to streamline work loads.
(4) Smart companies will use this downtime to cross train, to coach for performance and career development, and involve employees in corporate decisions.
(5) Diverse perspectives are critical for innovation and these are best gleaned through conversation.

Bottom Line: The organization will have a solid, committed employee base, poised to move into front position when the turnaround comes.

But this will only happen if TALK becomes the preferred vehicle of communication.

Eileen McDargh is founder of McDargh Communications, a consulting and training company specializing in inner and interpersonal skill development for the purpose of improving the life of a business and the business of life. Visit Eileen at
http://www.EileenMcDargh.com

or http://www.theresilientspirit.com.

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Small Talk Skills Bring Big Results

Small Talk Relieves Work Tension
Small Talk Relieves Work Tension

“Let’s skip the small talk, and get right down to business.”

That comment personifies the type-A, hard driving, make-every-second-count individual, who considers common conversation a waste of time. Judging by the twenty-three years I spent in management, and what I advised in my book–The Complete Communicator: Change Your Communication, Change Your Life!–the colleague who allows no straying from the main topic misses some great advantages. Here are three of them.

* Small talk creates a connection with people who would otherwise remain very unconnected with you. Imagine that your colleague Sally makes her decisions based on data, while you are more inclined to rely on your intuition and hunches. So how do you two interact harmoniously? Small talk certainly helps, such as “Last night we went to that new restaurant, Poor Richard’s. Have you been there?” You establish a common bond. When conflicts arise, that bond makes both of you a bit more tolerant.

* Small talk makes a person appear “up to date,” well informed. This is why it’s advisable to keep up with the news. When someone says, “Looks like there’s a new storm brewing in the Caribbean,” you don’t want to be confined to “Oh, really? Haven’t heard about that.”

* Small talk relieves tense situations. Your sales manager calls you into his office for a performance review. Instead of confronting you instantly, he says: “We finally got some rain in our neighborhood yesterday. What happened over your way?” You breathe a silent sigh of relief. While you know he will move next to your below-quota sales figures, you no longer expect a hostile scene.

Maybe we should stop calling it “small talk,” because casual conversation plays a big role in our personal and professional relationships.

When I coach executives–and aspiring executives–about their communication skills, I discuss the value of small talk, and give them tips on how to talk about events not related to their work. For more about my coaching services, check the description on my Web site:

http://www.commlampton.com/coaching.htm

To find out how my Coaching Service will benefit you, please call me: 678-316-4300

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