Theo Gilbert Jamison’s Service Excellence Principles

Theo Gilbert-Jamison–former Vice President for Training and Organizational Development at the Ritz-Carlton Hotel Company–made a guest appearance on my “Biz Communication Show” recently. Note that following her Ritz-Carlton leadership role, she has become an acclaimed author, speaker, and business consultant.

In this highly energetic interview–in the video above–Theo explains some of her principles of customer service. You’ll make great strides toward improving your customer service when you apply her recommendations.

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Terrific Tip for Stage Fright Control

Are you frightened when you speak to an audience? Are you willing to consider the best tip I have given business leaders on how to speak with reduced tension? Then watch the brief video above!

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