Leadership Keys from an Olive Garden Manager

Leadership Keys from an Olive Garden Manager from Bill Lampton, Ph.D. on Vimeo.

The Olive Garden restaurant in Gainesville, Georgia leads all Olive Garden restaurants in the Atlanta area in the ratings that come in through customer surveys. What’s behind this notable success?

As an old saying goes, “It starts at the top.” That’s why I was eager to interview Winston Williams, General Manager of the restaurant.

Whatever industry you’re providing leadership for, you will benefit from Winston’s comments about:

–Engaging employees in the process
–Knowing the goals of your employees
–Helping employees understand the organization’s goals
–Attitudes of millennial employees
–Magnetic power of listening

and so much more. So devote 10 minutes to learning from a master manager as you watch my video interview.

RESPOND WITH YOUR COMMENTS
Winston Williams and I will welcome your comments. Go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

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Here’s the link to my Facebook business page:

http://bit.ly/iRv6EA

You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.

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Mark Radke–Role Model for Listening Skills

Mark Radke

Last week I met Mark Radke at an Atlanta book review session hosted by NetWeaving expert Bob Littell. Mark and I had been connected on LinkedIn, yet this was our first opportunity to get acquainted in person.

Mark started our conversation by thanking me for sending him my blog post featuring Dr. Dawson Conerly. Dr. Conerly is a Hattiesburg, MS physician who gained loyalty and admiration from his patients because of his listening skills during his 55 year medical practice. Here’s the link to that recent post:
http://tinyurl.com/d4x68nh

Mark has first hand contact with many physicians. He is a health care consultant with Edge Healthcare Consulting.

In our conversation, Mark underscored the value of listening. We agreed that listening is one of our most powerful communication skills, but one of the most neglected.

Ironically, when I sat with Mark during the meeting, he caught my eye because of his intense concentration on everything the speaker was saying. That’s why I asked his permission to share his photo above.

STEPHEN COVEY’S ADVICE

In every communication seminar I teach, you can be sure I include a segment on listening. Every time, I quote Stephen Covey’s advice:

Covey wrote: “If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, and then to be understood. This principle is the key to effective interpersonal communication.”

RESPOND WITH YOUR COMMENTS
Mark and I will welcome your comments. Go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

GET DAILY COMMUNICATION TIPS AND STRATEGIES FROM MY FACEBOOK BUSINESS PAGE

Here’s the link to my Facebook business page:
http://bit.ly/iRv6EA

You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.