Gayle Ely Says Repetition is Not Overkill

Sometimes leaders think that repeating a message frequently will generate boredom. Yet in this sparkling interview, Gayle Ely explains why repetition does not equal overkill.

RECOMMENDATION: Watch this video with your colleagues, and then encourage each participant to give examples of how hearing the same message over and over–especially instructions–brought clarity and prompted action that would not have been taken otherwise.

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Leadership Keys from an Olive Garden Manager

Leadership Keys from an Olive Garden Manager from Bill Lampton, Ph.D. on Vimeo.

The Olive Garden restaurant in Gainesville, Georgia leads all Olive Garden restaurants in the Atlanta area in the ratings that come in through customer surveys. What’s behind this notable success?

As an old saying goes, “It starts at the top.” That’s why I was eager to interview Winston Williams, General Manager of the restaurant.

Whatever industry you’re providing leadership for, you will benefit from Winston’s comments about:

–Engaging employees in the process
–Knowing the goals of your employees
–Helping employees understand the organization’s goals
–Attitudes of millennial employees
–Magnetic power of listening

and so much more. So devote 10 minutes to learning from a master manager as you watch my video interview.

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