Last week I met Mark Radke at an Atlanta book review session hosted by NetWeaving expert Bob Littell. Mark and I had been connected on LinkedIn, yet this was our first opportunity to get acquainted in person.
Mark started our conversation by thanking me for sending him my blog post featuring Dr. Dawson Conerly. Dr. Conerly is a Hattiesburg, MS physician who gained loyalty and admiration from his patients because of his listening skills during his 55 year medical practice. Here’s the link to that recent post:
Mark has first hand contact with many physicians. He is a health care consultant with Edge Healthcare Consulting.
In our conversation, Mark underscored the value of listening. We agreed that listening is one of our most powerful communication skills, but one of the most neglected.
Ironically, when I sat with Mark during the meeting, he caught my eye because of his intense concentration on everything the speaker was saying. That’s why I asked his permission to share his photo above.
STEPHEN COVEY’S ADVICE
In every communication seminar I teach, you can be sure I include a segment on listening. Every time, I quote Stephen Covey’s advice:
Covey wrote: “If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, and then to be understood. This principle is the key to effective interpersonal communication.”
RESPOND WITH YOUR COMMENTS
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GET DAILY COMMUNICATION TIPS AND STRATEGIES FROM MY FACEBOOK BUSINESS PAGE
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You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.