Sure, when we’re unhappy customers our spontaneous impulse is to “tell those people off.” Our dissatisfaction with a product or service has enraged us. However, the hostile approach to customer complaining usually does more harm than good.
Watch this brief video, and jot down the main recommendations. Use them next time you contact a customer service representative. You’ll be delighted by the unusually helpful response you get.
ORDER MY AUDIO CDS FOR OTHER VALUABLE STRATEGIES AND TIPS
Famed speaker “Zig Ziglar” used the term “automobile university,” referring to our repeated opportunities to learn as we drive, by listening to instructional audio CDs. I invite you to check the CDs available for order from my Web site. You can choose from these vital topics:
–Maintaining Maximum Motivation
–Sizzling First Impressions
–Speaking with Poise, Power, and Persuasion
–Superlative Sales Success
–Live Bigger, Love Better in Your Marriage
The link to my Web site’s Online Store:
RESPOND WITH YOUR COMMENTS
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GET DAILY COMMUNICATION TIPS AND STRATEGIES FROM MY FACEBOOK BUSINESS PAGE
Here’s the link to my Facebook business page:
You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.