Make Your Customer Complaint Constructively

Make Your Customer Complaint Constructively from Bill Lampton, Ph.D. on Vimeo.

Sure, when we’re unhappy customers our spontaneous impulse is to “tell those people off.” Our dissatisfaction with a product or service has enraged us. However, the hostile approach to customer complaining usually does more harm than good.

Watch this brief video, and jot down the main recommendations. Use them next time you contact a customer service representative. You’ll be delighted by the unusually helpful response you get.

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Book Gives Solid Prescription for Customer Care

“What,” you may wonder, “a health care institution as a role model for customer service?”

Yes, that’s right. Prescription for Excellence–by Joseph A. Michelli, Ph.D.–gives a thorough, well-documented analysis of why the UCLA Health System has become known world-wide for its patient care. The good news: UCLA’s approach is transferable to any industry.

After you watch my brief video review, you can click on the blue link under the video to order the book from Amazon. Or you can use this link to go to Amazon’s page for the book:
http://tinyurl.com/3l2aakb

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Eager to become a fluent, energetic, inspiring speaker? Then you’ll want to learn about my Speech Coaching service. Here’s the link to my new Facebook business page, titled: “Dr. Bill Lampton- Speech Coach for Champions”
http://bit.ly/iRv6EA

You’ll find beneficial articles, podcasts, and videos to help you speak with “poise, power, and persuasion.” Click “Like” to stay connected for updates.