Make Your Customer Complaint Constructively

Make Your Customer Complaint Constructively from Bill Lampton, Ph.D. on Vimeo.

Sure, when we’re unhappy customers our spontaneous impulse is to “tell those people off.” Our dissatisfaction with a product or service has enraged us. However, the hostile approach to customer complaining usually does more harm than good.

Watch this brief video, and jot down the main recommendations. Use them next time you contact a customer service representative. You’ll be delighted by the unusually helpful response you get.

ORDER MY AUDIO CDS FOR OTHER VALUABLE STRATEGIES AND TIPS

Famed speaker “Zig Ziglar” used the term “automobile university,” referring to our repeated opportunities to learn as we drive, by listening to instructional audio CDs. I invite you to check the CDs available for order from my Web site. You can choose from these vital topics:

–Maintaining Maximum Motivation
–Sizzling First Impressions
–Speaking with Poise, Power, and Persuasion
–Superlative Sales Success
–Customer Care
–Live Bigger, Love Better in Your Marriage

The link to my Web site’s Online Store:

http://goo.gl/YWJmsz

RESPOND WITH YOUR COMMENTS
I will welcome your comments. Go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

GET DAILY COMMUNICATION TIPS AND STRATEGIES FROM MY FACEBOOK BUSINESS PAGE
Here’s the link to my Facebook business page:

http://bit.ly/iRv6EA

You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.

Book Gives Solid Prescription for Customer Care

“What,” you may wonder, “a health care institution as a role model for customer service?”

Yes, that’s right. Prescription for Excellence–by Joseph A. Michelli, Ph.D.–gives a thorough, well-documented analysis of why the UCLA Health System has become known world-wide for its patient care. The good news: UCLA’s approach is transferable to any industry.

After you watch my brief video review, you can click on the blue link under the video to order the book from Amazon. Or you can use this link to go to Amazon’s page for the book:
http://tinyurl.com/3l2aakb

GET ADDITIONAL COMMUNICATION STRATEGIES FROM MY NEW FACEBOOK BUSINESS PAGE
Eager to become a fluent, energetic, inspiring speaker? Then you’ll want to learn about my Speech Coaching service. Here’s the link to my new Facebook business page, titled: “Dr. Bill Lampton- Speech Coach for Champions”
http://bit.ly/iRv6EA

You’ll find beneficial articles, podcasts, and videos to help you speak with “poise, power, and persuasion.” Click “Like” to stay connected for updates.