Dr. Joseph Michelli Discusses Extraordinary Customer Experiences

You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above.

Michelli has written bestsellers about the Pike Place Fish Market, Mercedes-Benz, Starbucks, Zappos, and other leading corporations, after extensive research–which he describes in this interview.

Recommendation: Show this video in a staff meeting, and then discuss how your company can improve customer service by applying Michelli’s approach.

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–sales
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Comments Customers Resent–What to Say Instead

Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction
Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction

What you say to customers either drives them away or brings them back–with their friends.

I invite you to check the guidelines for customer conversations that my article provides:

http://tinyurl.com/j2y7xgo

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First, visit my LinkedIn page:

http://www.LinkedIn.com/in/billlampton

Then call me to discuss what you want to accomplish, and we will devise a coaching plan that will help your company communicate more clearly and productively: 678-316-4300