Comments Customers Resent–What to Say Instead

Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction
Great Customer Experience words on a hanging sign in the window of a store, company or business committed to quality service and client satisfaction

What you say to customers either drives them away or brings them back–with their friends.

I invite you to check the guidelines for customer conversations that my article provides:

http://tinyurl.com/j2y7xgo

CALL ME TO LEARN HOW MY CONSULTING WILL BENEFIT YOU
First, visit my LinkedIn page:

http://www.LinkedIn.com/in/billlampton

Then call me to discuss what you want to accomplish, and we will devise a coaching plan that will help your company communicate more clearly and productively: 678-316-4300

Make Your Customer Complaint Constructively

Make Your Customer Complaint Constructively from Bill Lampton, Ph.D. on Vimeo.

Sure, when we’re unhappy customers our spontaneous impulse is to “tell those people off.” Our dissatisfaction with a product or service has enraged us. However, the hostile approach to customer complaining usually does more harm than good.

Watch this brief video, and jot down the main recommendations. Use them next time you contact a customer service representative. You’ll be delighted by the unusually helpful response you get.

GET DAILY COMMUNICATION TIPS AND STRATEGIES FROM MY FACEBOOK BUSINESS PAGE
Here’s the link to my Facebook business page:

http://bit.ly/iRv6EA

You’ll find beneficial guidelines for business communication and for speaking with “poise, power, and persuasion.” Click “Like” to stay connected for updates.