Stop Confusing and Angering People with Your Words

More than once, you said something you considered harmless and inoffensive–yet your listener misunderstood your meaning, or–worse still–became angry.

This brief video explains why that happens. The big communication lesson: As you give greater attention to a listener’s vantage point, you’ll be able to use words that attract instead of repel.

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“How to Speak with Poise, Power, and Persuasion.”

Here’s that link again:

http://tinyurl.com/ljr54y

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