Sarina Roth’s Guidelines for Better Photography

Professional Photographer Sarina Roth

My WBCX-FM “Communication Corner” guest Sarina Roth–a professional photographer based in Braselton, Georgia–explained how to improve your photography skills, as we discussed these topics, along with others:

–How her grandfather sparked her early interest in photography
–The origin and development of photography
–Why black-and-white photos still carry strong impact
–Famous photos that portray major milestones in American life and history
–Steps to take before e-mailing a photo
–Storing your photos somewhere other than your computer
–Criteria to use when buying a camera
–Her 7 specific tips for becoming a better photographer

Give special attention to her 7 tips, found in the second half of our 60-minute interview. Her advice will help you become more creative and imaginative, and have more fun, too.

HEAR SARINA ROTH’S GUIDELINES FOR IMPROVING PHOTOGRAPHY
To hear my highly informative interview with Sarina, click the arrow below in the Podcast section of this blog page, located just above the Audio MP3 lettering.

VISIT HER WEB SITE AND E-MAIL HER

Visit Sarina’s content-rich Web site, where you’ll find samples of her excellent photography:
http://www.nevertherock.com

E-mail Sarina:
sarina@nevertherock.com

ADD YOUR COMMENTS
We welcome your comments about photography. Just go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

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For additional communication tips and strategies, subscribe to my online complimentary newsletter. Just put your name and e-mail address in the slots provided on my Web site’s home page:

http://www.championshipcommunication.com

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Theo Gilbert-Jamison’s Customer Service Principles

With Customer Service Leader Theo Gilbert-Jamison

Picture the scene: The Ritz-Carlton Hotel, Dearborn Michigan. The occasion: The hotel company’s annual “Symposium on Legendary Customer Service.” Time: Noon. The Challenge: The audience has heard presentations the entire morning, and has had no stretch break at lunch, as the meal was brought in. This meant that the speaker would face an audience that didn’t welcome the prospect of another speech. . .this one slated for two hours.

How do I know the scene so well? I was there, writing a story for Expert Magazine about the hotel’s selection and training of employees. As a professional speaker, I felt sympathy for the speaker. Just a couple of minutes after she started her presentation, my sympathy changed to admiration. Soon after that, I felt awe–because Theo Gilbert-Jamison, then Vice President of Training for the company, held the audience entranced as she described how other organizations could incorporate the Ritz-Carlton customer service model into their group.

Not long after that event, Theo left the hotel company to establish her own training firm, Performance Solutions by Design. We continued to keep in touch. Today Theo became my guest in “The Communication Corner,” the hour-long weekly interview program I host for WBCX-FM, “The Voice of Brenau.” Among our topics:
–Her bad experience with a rental car company, illustrating the “lifetime value of a customer”
–Words customers hate to hear, and what we should say instead
–What to say when you write a complaint letter
–Making sure we hire people who embody our company’s culture
–The advantages of employee empowerment
–What a “gap analysis is,” and how we can close the gap
–Direct connection between how employees are treated and how they treat customers
–Putting variety into employee recognition

And much more. For sure, everyone who wants to upgrade his or her firm’s customer service will benefit from Theo’s recommendations.

LISTEN TO THEO GILBERT-JAMISON’S CUSTOMER SERVICE PRINCIPLES

To hear my highly informative interview with Theo, click the arrow below in the Podcast section of this blog page, located just above the Audio MP3 lettering.

CONTACT THEO
Ready to schedule Theo to train your staff and employees? You’ll find her contact information on her site:
http://www.psbydesign.com

While you’re there, watch the complimentary online training videos–and also order her acclaimed book, The Six Principles of Service Excellence

ADD YOUR COMMENTS
We welcome your comments and questions about Customer Service. Just go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

SUBSCRIBE TO MY COMPLIMENTARY NEWSLETTER
For additional communication tips and strategies, subscribe to my online complimentary newsletter. Just put your name and e-mail address in the slots provided on my Web site’s home page:

http://www.championshipcommunication.com

BLOG WITH BILL REGULARLY
I invite you to access my previous WBCX interviews by scrolling back through the various posts. And you can initiate a steady feed of new articles by clicking the RSS button at the top right of this page.