Guidance from an Expert Speech Teacher

My interview with Dr. Kevin Mace–Assistant Professor of Speech and Film at Brenau University–stirred memories of my years of teaching Speech Communication at the University of Georgia. Kevin brought excellent information and advice to “The Communication Corner,” the program I host on Tuesdays at 9:00 a.m. for WBCX, 89.1 FM, “The Voice of Brenau.”

You will benefit from hearing Dr. Mace comment on these and other topics:
–The origins of speech teaching in ancient Greece and Rome
–The most outstanding American speaker
–The single most influential speech in recorded history
–Colorful speaking events connected with the Chautauqua circuit
–Why everyone should take a speech course or enlist a Speech Coach
–Controlling stage fright
–The pluses and minuses of Power Point
–Speech preparation and delivery

To contact Dr. Mace, use his e-mail address:
mailto:kmace@brenau.edu

Be sure to listen to the WBCX-FM program he hosts Thursdays at 6:00 p.m. Eastern Time, “Mace on Film.”

FOR ADDITIONAL INSTRUCTION ABOUT SPEAKING EFFECTIVELY
Order my audio CD, “How to Speak with Poise, Power, and Persuasion!”
Here’s the link to my online shopping cart:
http://tinyurl.com/ljr54y

Also, consider how you will strengthen your speaking skills through my Speech Coaching:
http://tinyurl.com/otlcgz

Let’s discuss your coaching needs:
678-316-4300

NOW LISTEN TO MY INTERVIEW WITH DR. KEVIN MACE
To hear my interview with Kevin, click the arrow below in the Podcast section of this blog page, located just above the Audio MP3 lettering.

ADD YOUR COMMENT
We welcome your comments and questions about effective public speaking. Just go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.

Rob Andrews’ Tips for Superior Customer Service

Banker Rob Andrews on Customer Service

Rob Andrews–Assistant Vice President and Retail Lender for United Community Bank in Gainesville, Georgia–enjoys talking about customer service, because he learned some of the important customer service keys early in life. So he accepted my invitation to appear on WBCX, 89.1 FM, the “Voice of Brenau,” as the guest for my weekly interview program, “The Communication Corner.”

You and your company officials will benefit from Rob’s observations.  You recognize that “word of mouth” about bad service has changed dramatically. Previously, business consultants warned that a dissatisfied customer would probably tell 8-10 people. The Internet multiplied that number alarmingly. Now when you offend a customer, the customer turns to the World Wide Web, posting his or her complaint in blogs, newsletters, and on Web sites–so that potentially tens of thousands will learn about the customer’s unhappiness with your firm.

Clearly, you will want to hear Rob talk about these following issues, not just as they relate to banking but as they apply to every corporation across industries:

–Why do people select a certain bank to handle their assets?
–What do banks do to protect your confidential information?
–What’s a reliable way to get constructive feedback from your customers?
–How do you handle an irate caller and become his trusted advisor?
–Ingredients of an effective voice mail message
–The principle of “lagniape,” going beyond expectations
–Examples of best and worst customer service experiences
–Special recognition for employees who demonstrate superlative customer care

ORDER MY CUSTOMER SERVICE CD
For additional customer service strategies, order my audio CD “How to Give Magnificent Customer Care!” You’ll find the description and ordering instructions here: http://tinyurl.com/ljr54y

CD orders are available for residents of the continental United States. You may want to order enough copies for your administrative staff and department heads. The CD’s content offers productive ideas for discussion at staff meetings, retreats, and conferences. Call me to discuss how I can direct your Customer Care training sessions: 678-316-4300

NOW LISTEN TO MY INTERVIEW WITH ROB ANDREWS
To hear my interview with Rob, click the arrow below in the Podcast section of this blog page, located just above the Audio MP3 lettering.

ADD YOUR COMMENT
We welcome your comments and questions about customer service. Just go to the end of the blog entry in the section below and click NO COMMENTS if none have been made, or if comments have been made click 1 comment, 2 comments, or whatever the comments button says. The comments section will appear.